Shipping policy

At VOYMERA, we aim to make receiving your order as simple and reliable as possible. We currently offer **free standard shipping** on eligible orders.

## Order Processing

After your order is placed, it will be prepared for shipment and handed over to the appropriate shipping carrier.

Processing times may vary depending on order volume, product availability, destination, and other circumstances.

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email with your tracking details.

## Shipping Times

Delivery times vary depending on your location, carrier, local delivery conditions, and other factors outside our control.

Any delivery estimate provided on our website, at checkout, or through tracking information is an **estimate rather than a guaranteed delivery date**.

International orders may require additional transit time.

## Order Tracking

When tracking becomes available for your shipment, we will send the tracking information to the email address used when placing your order.

Please allow some time for the carrier to update the tracking information after your order has been shipped.

If your tracking information has not updated for an extended period, contact us at **support@voymerashop.com** and we will assist you.

## Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible at **support@voymerashop.com**.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

VOYMERA is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

## Delayed Shipments

Occasionally, shipments may experience delays due to circumstances outside our control, including carrier delays, customs processing, severe weather, transportation disruptions, or periods of unusually high shipping volume.

If your order appears to be significantly delayed, please contact us at **support@voymerashop.com** and we will help investigate the shipment.

## Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us at **support@voymerashop.com**.

We will review the tracking information and work with the carrier or fulfillment provider where appropriate to determine the next steps.

## Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building staff, or your local carrier where appropriate.

If you are still unable to locate the package, contact us at **support@voymerashop.com** and we will review the situation with you.

## Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at **support@voymerashop.com**.

Please include your order number and clear photos of the item and packaging so we can evaluate the issue and assist you.

## International Shipping

VOYMERA may ship to customers in multiple countries and regions.

International shipments may be subject to customs inspections, local import requirements, taxes, duties, or other fees depending on the destination country.

Where applicable, customers are responsible for any import duties, taxes, customs charges, or other fees imposed by local authorities unless otherwise stated during checkout.

Customs processing may also affect delivery times.

## Shipping Restrictions

Shipping availability may vary by product and destination.

If we are unable to ship your order to the address provided, we will contact you using the information associated with your order and arrange an appropriate resolution.

## Contact Us

If you have any questions about shipping, tracking, or your order, please contact us at:

**support@voymerashop.com**

We’ll be happy to assist you.

### One thing I intentionally left out

I did **not** write something like:

> “Delivery takes 5 to 10 days”

because we haven’t confirmed VOYMERA’s actual supplier delivery performance yet. I’d rather have an accurate policy than promise customers a timeframe we might miss.

Once we verify CJ’s real US shipping estimate for Pack8, we can add a clear **Estimated Delivery Times** section to this policy and the product page.

Next I recommend we do the **Privacy Policy**, then **Terms of Service**, then **Contact Information**, and finally build the footer.