Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@voymerashop.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send your item back before contacting us. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs for standard returns unless the item arrived damaged, defective, or incorrect.

You can always contact us with any return questions at support@voymerashop.com.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item.

Please include your order number and clear photos of the issue so we can evaluate the problem and make it right.

Exceptions and non returnable items

Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return.

Gift cards, if offered, are non returnable.

If you are unsure whether your item is eligible for a return, contact us at support@voymerashop.com before sending anything back.

Exchanges

The fastest way to receive a different item or variant is to return the item you currently have. Once the return is accepted, you can place a separate order for the replacement item.

If you received the wrong item due to an error with your order, please contact us at support@voymerashop.com so we can assist you.

European Union 14 day cooling off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable consumer protection laws.

The item must be returned in the same condition in which you received it, unused and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please remember that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@voymerashop.com.